About | Mutual Security

Mutual is one of the largest burglar electronic security monitoring companies in Pakistan, serving a vast number of residential, commercial and industrial clients. Besides, Mutual is providing burglary alarm related services to over 3000 branches of major banks throughout Pakistan.

Mutual was the sole authorized dealer and sponsor of ADT security services in Pakistan since 2003.

In 2011, Mutual acquired all of ADT's alarm monitoring business on closure of their operations in Pakistan.

CEO’S MESSAGE

Innovation, enthusiasm and professionalism lie at the heart of everything Mutual does.

Since the establishment of Mutual Security in 2002, we have treated the safety, security and well-being of our customers as our own, and 11 years on, things haven’t changed.

Despite being one of the largest security companies in Pakistan, the level of commitment and personal attention our customers enjoy is that of startup. Innovation, enthusiasm and professionalism lie at the heart of everything Mutual does.

I sincerely hope that you will allow us the pleasure and opportunity to secure those you love most. As for our existing customers, Mutual is working around the clock to continue to be your provider of choice.

Customer Focus

Customers are our top priority; we strive to build healthy relationship with them through excelling in every parameter of our business by which our customers judge us. Our business and actions are aimed to provide safety and security to our customers 24/7 to the best of our abilities. We work hard to ensure that your system is up and running and your alarm system is communicating with our monitoring station. We believe in the voice of the customer and designing solutions with your needs in mind. We strive for operational Excellence in everything we do. We believe that delivering the highest quality solutions and doing the best job for our customer’s everyday is what makes the difference. We serve our customers by responding to their needs and their expectations. Our commitment to our customers goes beyond our products, supplies and services – it is in borne in us for everything we do. We want to earn the place and the right to be our customer’s Choice.

Expertise

We fully understand our customer’s needs and therefore we have invested heavily in our people and accumulated vast experience and expertise in the field of electronics in general and security systems in particular to meet the most demanding and the most stringent requirement. We carefully develop solutions for required applications. Our central monitoring station staff and response force is fully trained to meet our customer’s need in case of acute emergency. We only deploy the best technology, reliability and employ the best people to deliver the most effective solutions for your security needs.

Culture and values

We strongly believe in ethics and its values – our values guide in the workings of our business, our living, our dealing with customers, employees and clients alike, and they ensure that we stay on track. We honor and hold ourselves accountable for the commitments we make.

Integrity

We believe in the highest standards of individual and organizational integrity. Integrity drives us to do the right thing, to do right by our people for our customers, clients and other stakeholders. Doing the right thing is always a fundamental part of our daily living.